Testimonios

The resort is grade A, 5 Star. They think of everything and take care of everything. Everything is grand from the entrance, lobby, the rooms to the view.The only negative on a great week was the other guest at the pool. The last day of our vacation we got up early to watch the sun rise over the beach and infinity pool. They have awesome padded chairs at the pool. A few have curtains, for even more privacy. Now most of the week the pool area was at 50% capacity max. But the day before a large convention of investors and there family's checked in. Since we were leaving in a few hours we decided to stay dry and relax at the pools edge. In one section alone there were about 28 chairs , 4 were in use the rest were being "Saved" . They had pool toys, magazines, towels, sunscreen or some other crap to save the chair. We stayed there for two hours an never saw anyone come back to there "saved" seat. I would have to say that 90% of the best seats were saved. The other seats are good/great but not at the pools edge. Its the only thing that was a negative on my week. And it was the other guests not the resorts fault. I thought of saying something but we were leaving in a few hours. All in all its was a awesome vacation and place.

We recently stayed at Grand Velas to celebrate my 50th. I could not have experienced a better time than to be with family at this resort. The staff were beyond friendly, especially our concierge, Puala, Wow - she went above and beyond every day! Carlos and David were never far on the beach with cocktails (lots of cocktails), food and towels. Everyone was so genuinely friendly. The food was beyond terrific. The suite was beyond clean, comfortable, and accommodating for 6 women. The Spa was beyond amazing.We had massages every day. We took walks on the beach everyday so we saw other resorts along the way. They don't even come close. So glad we chose Grand Velas. I would recommend this resort to anyone. Was so hard to leave.

We have been to Grand Velas 3 times and absolutely love it. We had been to one other all-inclusive resort in Riviera Maya before and the food there just wasn't up to par. Grand Velas's food is outstanding and the service impeccable. The staff is so friendly. We will always remember Pedro, Rodrigo, and Marco at the Ambassador pool. They were so attentive and always served with a smile. We stayed in the Zen section, which is so peaceful and relaxing. Claudia was our concierge and took care of every last detail of our stay, and continually checked on us to see if we needed anything. Chakka was our favorite place for breakfast and we were so well taken care of by all, especially hostess Jasmine (Yasmeen?) and waiters Willie and Antonio. The staff treats everyone like family and they aim to please. We will probably never even try another resort because Grand Velas is just perfect.

This has to be the absolute best all-inclusive I have ever experienced. This was a couples trip so we got to stay on the adult Grand Class side of the property. The room was huge and on the 2nd floor and up incredible direct views of the beach and ocean. The pools (3 total on the property) were also very nice and the beach was white powder sand. The ocean water was wonderful. A little rocky but nothing unmanageable. The service was the absolute best I have experienced in the Caribbean/Mexico. Blanca was extremely attentive with very professional client service. Manuel, the beach/pool manager, was professional and accommodating with anything and everything we needed. The pool attendants at Grand Class were also very professional and even brought over chairs at the pool when all were taken. As for the food, we very much enjoyed Bistro for breakfast and dinner, Piaf was wonderful, did not like Cocina de autor (tasking menu), and the buffet at Azul for lunch was pretty good. We very much enjoyed the the Koi bar at the Zen building where we watched the final four on an enormous screen. The spa took the cake for us with an absolutely wonderful massage that came with the ability to lounge at the indoor hydrotherapy pool area unlike anything I have experienced at anywhere else. The kids activities looked great and tempts us to go back with ours. Either way we will certainly keep this place in our rotation.