Testimonios

¡El mejor hotel! Me enamoré por completo --- excelente atención, las habitaciones simplemente perfectas - Tuve la oportunidad el año pasado de ir al Grand Velas en nuevo Vallarta y creí que el de Riviera Maya sería igual.. pero no, ¡es mil veces mejor! La semana más placentera de mi vida --

Es fantastico .la atención es de primera las havitacion es A1 bufet es agradable .la gente muy amable un millon de gracias.

Los recomiendo super bueno para pasar en familia, muy buena atención una infraestructura moderna

This is the first review I've ever written. I had to take a few minutes to thank the entire staff at Grand Velas Riviera Maya.. Our vacation was flawless. For one, you never feel pressured from the staff for tips as I had previously read on other reviews. They are super attentive to your every need. The teen room.. let's talk about this amazing room. My kids enjoyed their time there daily (voluntarily) from cooking lessons to billiard games with other kids. Cleanliness.. The entire week I was there, I never stepped into a dirty bathroom in either hotels or poolside. Loved that our rooms were cleaned twice a day if needed. Mini fridge was restocked daily with their favorite snacks. Safety.. I never once felt unsafe or in danger. I can keep going on and on about this place. Was worth every penny. We stayed at the Zen and we were worried about the transportation to the beach. Honestly not once did we ever have to wait even 60 seconds. They really have a great system in place that an air conditioned van comes within the minute if its not already there. I did enjoy the peace, nature and animals at the Zen. Did not miss the oceanfront like I though I would. The children enjoyed the plunge pool every day. Excursions.. We did a private excursion thru the hotel to Tulum to see the Ruins and the beach. We were provided a van for y 11 family members.. What a blast! We were comfortable the entire way and had the best guide ever.. Mundo, you rock!! Beach side activities.. Our family did everything available, from the catamaran, kayaks, jet ski to parasailing and skim boarding. The kids were well entertained and we also enjoyed our down time. Monica our personal Concierge/butler made all our dinner and excursion reservations and helped with whatever we needed. She's fantastic! Grand Velas thank you for the amazing memories!