Testimonios

Absolutely wonderful resort!! Our concierge was unbelievably helpful, knowledgeable, and courteous. It was our vacation to have the reveal of what our little one will be and they were even willing to help out with that surprise!! The staff was so nice at all times and always willing to assist with anything that was needed. The food was top notch as well!! We felt so safe the entire time at the resort that we will definitely be bringing our children there for the experience as well!! 5 stars well deserved

Great vacation spot for families. The service is very good and the staff was always eager to help. The rooms are spacious and easily can accommodate 2 rollaway beds. The pools are fabulous and the kids loved the activities

The resort is stunning, the food is delicious and the employees are the heart of this place. My husband and I came here on a family vacation. We do not have children but our family members do. They stayed in the ambassador and we stayed in Grand Class. We got best of both worlds. This resort really knows how to spoil the kids and spoil us the adults. My favorite restaurant has been the Bistro and Frida. Our servers have been great on both sides. One day we did the beach on the ambassador side. Otoneil has taken care of all our needs for transportation and even got us set up for a day golfing. He has been so helpful as we have changed our flight back to extend our stay he has gotten all our travel agreements set up. We were luckily enough to get a cabana which both Jorge and Fernando made us feel so welcomed. They are a good team down there between the adults and children. My husband and I really enjoyed the swim up bar on the Grand Velas side which Angel and Phellepe know how to make a great drink and his fun conversations. I also enjoyed the beach on the ambassador side I usually got there in the late afternoon and always got a cabana. They always said we have one but it's at the end which I have no problem with especially as Mario was so attentive. Also, my husband and I loved the sky bar and Anna is amazing. She introduced us to some Mexican wines we would have never been able to try at home and so glad we did. We will come back and hope to see these familiar faces. We enjoyed the beat boys show with the family followed by the casino and show at the Bistro. We even won some tequila. It's also worth it to get a massage at the pool if your not such a spa person. Thank you for the great trip

¡Excelente en todos los sentidos, comida, instalaciones, SPA, etc. y siempre tuvimos la mejor atención! Cada detalle fue increíble. ¡¡GRACIAS!! Tuvimos la mejor luna de miel hospedándonos con ustedes